IT Technician II
Description:
IT Direct is seeking an experienced, energetic, and hard working information technology professional to assist in serving the Information Technology consulting, network design, and support outsourcing needs of small and medium size (10-500 employees) businesses and non-profit organizations.
Once hired, the successful candidate will be expected to:
- Troubleshoot hardware problems on multiple makes and models of desktop computers
- Work collaboratively with IT Direct's existing support team to address major hardware or software problems or defective products
- Show a basic knowledge of TCP/IP networking and troubleshooting routine network problems
- Work with end-users on the phone to troubleshoot software and OS problems in remote environments
- Maintain records of daily communication transactions, problems and remedial actions taken, or installation activities using IT Direct's established systems
- Quickly learn new software products, work with end-users to resolve issues, and assist them in using software
- Administer basic network devices, and hardware print servers
An appropriate candidate will meet the following qualifications:
- High school diploma or equivalent (Associates degree / bachelors degree preferred)
- 2 to 3 years of experience in a helpdesk role providing PC support
- Working knowledge of workstation management in Workgroup and AD environments
- Ability to troubleshoot and understand Microsoft desktop operating systems (Windows 2000, XP and Vista)
- Strong understanding of Microsoft Office products, especially Outlook in Microsoft Exchange environments (2000, 2003, and 2007)
- Demonstrate patience and tolerance in working with end-users, both in person and over the phone
- Experience with network printers and setting them up on users' computers and troubleshooting connectivity
- Preferred Certifications: A+; Network+ and MCP
- Ability to install and support desktop systems and basic network devices (including hardware and software)
- Experience in supporting WiFi networking with WEP and WPA security
- Recent hands on experience
- Ability to multi-task and work on existing and emerging business technologies
- Ability to work collaboratively in a team environment
- Desire to work in a fast paced and growing organization
- Ability to effectively communicate with non-technical staff regarding technical topics - including upper management level communication
- Developed written communication skills
- Desire to grow and advance a career in Information Technology network design, support, and management
Company Background:
IT Direct is a Hartford-based Information Technology consulting firm that provides high quality technology solutions to professional service businesses and non-profit organizations. We have developed a strong bond with our clients and a reputation for responsive, high quality, efficient work. Our mission, to help small and medium size professional service firms and non-profit organizations realize a competitive advantage by harnessing the power of technology to reach their business goals, guides our every decision and keeps our focus where it should be, on our clients' success.
IT Direct provides its staff with a positive, high energy work environment. We have a cohesive and exciting team of professionals that work well together on all levels and manage to have a great time even while exceeding our performance goals. We know that the company's success depends on how well we serve our clients, and that this level of service will be determined by the quality of people that make up our firm. As such we seek out, and only accept the best. In addition, we work with all our staff, every week, to improve their skills and train them on new technologies as well as broadening their skill set to new areas.
If the proceeding describes an appealing environment and acceptable requirements and responsibilities, please submit your resume for consideration.
If you are committed to customer service, find satisfaction in developing creative solutions, and bring solid technical experience, then we want to talk with you.
To submit your résumé, click here, email us at HR @ gettingyouconnected.com or write:
IT Direct, LLC
Human Resources Department
151 New Park Avenue
Hartford, CT 06106
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